Headsets FAQ and troubleshooting
Upgrading to XR-4 Series
- Can I use the headset adapters from earlier Varjo models with my headset?
- Do I need to change my setup when upgrading from the XR-4 Series headset to the new 2026 version?
- I am currently using an earlier Varjo headset model. How do I know if my computer is compatible with new headset models?
- What Varjo Base version should I use with my headset?
- Can I use the face cushions from earlier Varjo headset models with my Varjo headset?
- My application was created for XR-1 Developer Edition, VR-2 Pro, VR-2, or VR-1. Is it also compatible with XR-3 and VR-3?
- I am currently using a SteamVR application with my Varjo headset. Is it also compatible with XR-3 and VR-3?
- When will XR-4 be available for consumers?
- My computer follows Varjo system requirements for XR-4 Series but lacks a compatible USB-C port. Can I still use XR-4?
Connecting the headset
- Can I use adapters for connecting Varjo headset to my computer?
- I shut down my computer, but the headset does not turn off
- I connected the headset to my laptop using the Link Box but I cannot see the image on my headset display.
- I connected the headset to my desktop PC using the headset adapter but I cannot see an image on my headset display
- I connected the headset using an external dock between my headset and Windows computer for extra ports. I cannot see the image on my headset display.
- How do Varjo headsets connect to SteamVR accessories?
- My headset fails to connect with my Windows computer.
Setting up the headset
- Can I use my Varjo headset without an internet connection?
- I have finished the setup steps but can’t get my VR application to show up on the headset. Instead, I can see my Windows desktop extended on the headset displays.
- The headset doesn’t work after a Windows or graphics driver update.
- I am having trouble getting the setup to work on a Windows 10, N version.
- Instructions on setting up my Varjo Headset
Starting an application
Displays and image quality
- The image in my headset displays has non-uniform colors and other visual artefacts
- Can I use multiple monitors with my headset?
- Headset performance is lower than expected when using VR/XR applications
- My application appears in lower resolution than expected.
- My OpenVR application doesn’t run smoothly.
- One or more of the headset displays are off or they show a corrupted image.
- The screen flickers, or the image does not update smoothly on the headset displays.
- The border between the focus and the peripheral areas doesn’t look smooth.
- How do I recalibrate the autofocus cameras in XR-4 Focal Edition?
- Why does closing the laptop lid cause freezes or frame rate drops?
Mixed reality
Using positional tracking
Using eye tracking
Using hand tracking
Using controllers
Using headphones and audio
Error messages
Licenses, Subscriptions, and Varjo Account
- What is the Varjo Base Pro license?
- Do I need a Varjo Base Pro license for my headset?
- How can I check what license my headset has?
- How do I activate Varjo Base Pro license?
- Can I transfer my Varjo Base Pro license to another user or headset?
- What are the Varjo eye tracking features included in the Varjo Base Pro license?
- What are Varjo Account and Varjo Account Portal?
- Do I need a Varjo Account, subscription, or license to use my headset?
- I am having trouble logging into Varjo Base
- Does my organization need more than one Varjo Account?
- What are Varjo XR and VR subscriptions?
- What information does Varjo collect about me when using Varjo Account?