Varjo account and Varjo subscriptions
      Back to home
      1. Varjo Support
      2. Headsets FAQ and troubleshooting
      3. Varjo account and Varjo subscriptions

      I am having trouble logging into Varjo Base

      There can be a couple of reasons why this problem occurs. Try the following:

      1. Log into Varjo Account Portal using the same computer and network connection. If you cannot log into Varjo Account Portal, make sure that your account name and password are correct. Reset your Varjo Account password if necessary.
      2. If you can successfully log into Varjo Account Portal but not Varjo Base, make sure that your firewall is set up to allow the required network access. Read more about the network requirements for Varjo Base.

      Note that if you have used your XR-4 Series headset with a personal account, a commercial account is needed in order to use the XR-4 Series headsets after Varjo Base 4.10 release.

      Contact Varjo Support

      Didn't find what you are looking for? Reach out to Varjo Support for help.