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My XR-3, VR-3, or Varjo Aero is not connecting

If your XR-3, VR-3, or Varjo Aero is not connecting to your computer, you can try running a Device cleanup: 

  1. Disconnect your headset and headset adapter from the computer. 
  2. Download the Device Cleanup Tool from deviceceanup.zip. 
  3. Extract the zip file. 
  4. Navigate to the x64 folder. 
  5. Right click DeviceCleanup.exe. 
  6. Select Run as administrator. 
  7. Select Devices > Select all. 
  8. Select Devices > Remove selected. 
  9. If the ‘Remove selected’ option is grayed out, you did not run the cleanup as administrator. 
  10. Reconnect your headset and headset adapter and try again. 

  

If you still cannot establish a connection with your headset, try the following: 

Varjo Base clean installation: 

  1. Uninstall your current Varjo Base. 
  2. Delete the following folders holding Varjo configs, settings and tmp files (the default installation path is C:\Varjo): 
    • %PROGRAMFILES%\Varjo 
    • %PROGRAMDATA%\Varjo 
    • %APPDATA%\varjo-base 
    • %LocalAppData%\VarjoHome 
  3. Delete the following folders if they still remain: 
    • C:\Program Files\Inuitive 
    • C:\Program Files\Varjo\varjo-haldaemon\inuitive_files 
  4. After removing Varjo Base from your system, download and reinstall Varjo Base version 4.14 or older from Varjo Account Portal. 

  

Reinstall SteamVR: 

  1. Close Varjo Base. 
  2. Open Steam. 
  3. Navigate to SteamVR > Manage > Uninstall. 
  4. Restart your PC. 
  5. Launch Steam. 
  6. Reinstall SteamVR. 

If this still does not help, you can try completely resetting SteamVR. This will include manually deleting all installation files. You can find more information here: definitive method to reset or restore SteamVR to default / factory options (clean Reinstall) :: SteamVR Troubleshooting  

  

If you are still having trouble, the next thing you can try is checking your Windows settings and USB setup: 

  • Check the Windows Privacy & Security > Camera settings to ensure that both options ‘Camera access’ and ‘Let desktop app access your camera’ are allowed. 
  • USB 3.0/3.1 compatibility: Verify that the cable connecting your headset is plugged into a USB 3.0 or USB 3.1 port on the back of your computer.   
  • Switch USB ports: If the headset still fails to connect, try connecting it to a different USB 3.0/3.1 port on your computer. Sometimes, switching ports can resolve compatibility issues or conflicts.   
  • Update USB drivers: Keep your USB drivers up to date. Visit the website of your computer's manufacturer or the motherboard manufacturer to find the latest drivers for your USB ports.   
  • Update USB chipset: Ensure that your USB chipset is up to date. Check the manufacturer's website for any available updates or patches related to your specific chipset model. 

 

 
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