My hand tracking is not working.

XR-3 and VR-3

Hand tracking is enabled by default for XR-3 and VR-3. To see if hand tracking is currently enabled, navigate to the Headset tab in Varjo Base and check the setting for Hand tracking.

Varjo Base will display a detailed error message if hand tracking is not working.



VR-2 Pro

When hand tracking is enabled, the Control Panel for Ultraleap’s hand tracking will display an icon in the notification area of the Windows taskbar. The icon changes color to reflect your tracking status as follows:

Hand tracking is working normally.
Hand tracking is not working. Try powering your headset off and back on again.
The tracking sensors are obstructed. Wipe off any smudges on the front of your headset.
Tracking is suspended because of low sampling rate. The most typical cause is USB bandwidth congestion. Try connecting your headset to a different USB port, or removing other USB devices.
The tracking frame rate is low, and the Avoid Poor Performance option is turned off in Leap Motion Control Panel. Tracking will continue, but less reliably.
An update is available. Open Leap Motion Control Panel to install the update.

You can access further settings by clicking on the Control Panel icon.


Contact Varjo Support

Didn't find what you are looking for? Reach out to Varjo Support for help.