My controllers are not working

XR-4 

Varjo Controllers are compatible with the XR-4 series when using inside-out tracking. See Using Varjo Controllers for instructions on how to pair and use your controllers. 

You can also collect diagnostics data from your Varjo Controllers and send it to Varjo Support for troubleshooting. Visit Using Varjo Base - Diagnostics for more information. 

Note: XR-4 Secure Edition versions with no radio are not compatible with Varjo Controllers. 

XR-4 base station tracking versions, XR-3, VR-3, Varjo Aero, XR-1 Developer Edition, VR-2 Pro, VR-2, and VR-1 

If you use SteamVR™ Tracking for your Varjo headset, you can also use SteamVR™-compatible controllers. Note that SteamVR™-compatible controllers will not work with other tracking methods. 

Controllers can be paired with your headset using the SteamVR application. If you have previously paired your controllers with another headset, you will need to pair them again with your Varjo headset. To launch the pairing process, navigate to the System tab in Varjo Base and select Pair SteamVR device. 

Note: If you are using XR-4 base station tracking version with SteamVR™ Tracking, only SteamVR compatible controllers can be used. 

Contact Varjo Support

Didn't find what you are looking for? Reach out to Varjo Support for help.