My headset fails to connect with my Windows computer.

Please follow the best practices below when connecting your headset to your computer: 

  1. Disconnect all USB devices from your computer except the mouse and keyboard.   
  2. Start your computer first before connecting the headset to the computer. 
  3. Turn on your headset. To easily turn the headset on and off, you can connect the headset adapter(s) to a smart plug or an extension cord with a switch. Alternatively, you can connect and disconnect the power supply from the power outlet when not using the headset. 

If you still cannot establish a connection with your headset, consider the following troubleshooting steps: 

  1. USB 3.0/3.1 compatibility: Verify that the cable connecting your headset is plugged into a USB 3.0 or USB 3.1 port on the back of your computer. 
  2. Switch USB ports: If the headset still fails to connect, try connecting it to a different USB 3.0/3.1 port on your computer. Sometimes, switching ports can resolve compatibility issues or conflicts. 
  3. Update USB drivers: Keep your USB drivers up to date. Visit the website of your computer's manufacturer or the motherboard manufacturer to find the latest drivers for your USB ports. 
  4. Update USB chipset: Ensure that your USB chipset is up to date. Check the manufacturer's website for any available updates or patches related to your specific chipset model. 

 


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