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Headsets FAQ and troubleshooting

Headsets FAQ and troubleshooting

Upgrading to XR-4

Can I use the headset adapters from earlier Varjo models with my headset?

I am currently using an earlier Varjo headset model. How do I know if my computer is compatible with new headset models?

What Varjo Base version should I use with my headset?

Can I use the face cushions from earlier Varjo headset models with my Varjo headset?

My application was created for XR-1 Developer Edition, VR-2 Pro, VR-2, or VR-1. Is it also compatible with XR-3 and VR-3?

I am currently using a SteamVR application with my Varjo headset. Is it also compatible with XR-3 and VR-3?

When will XR-4 be available for consumers?

My computer follows Varjo system requirements for XR-4 Series but lacks a compatible USB-C port. Can I still use XR-4?

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Connecting the headset

Can I use adapters for connecting Varjo headset to my computer?

I shut down my computer, but the headset does not turn off

I connected the headset to my laptop using the Link Box but I cannot see the image on my headset display.

I connected the headset to my desktop PC using the headset adapter but I cannot see an image on my headset display

I connected the headset using an external dock between my headset and Windows computer for extra ports. I cannot see the image on my headset display.

How do Varjo headsets connect to SteamVR accessories?

My headset fails to connect with my Windows computer.

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Setting up the headset

Can I use my Varjo headset without an internet connection?

I have finished the setup steps but can’t get my VR application to show up on the headset. Instead, I can see my Windows desktop extended on the headset displays.

The headset doesn’t work after a Windows or graphics driver update.

I am having trouble getting the setup to work on a Windows 10, N version.

Instructions on setting up my Varjo Headset

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Starting an application

Headset does not render the image, when I start application as an administrator.

My VR application doesn’t start.

My headset does not work with SteamVR, OpenVR, or OpenXR applications

Displays and image quality

The image in my headset displays has non-uniform colors and other visual artefacts

Can I use multiple monitors with XR-4, XR-3 and VR-3?

Headset performance is lower than expected when using VR/XR applications

My application appears in lower resolution than expected.

My OpenVR application doesn’t run smoothly.

One or more of the headset displays are off or they show a corrupted image.

The screen flickers, or the image does not update smoothly on the headset displays.

The border between the focus and the peripheral areas doesn’t look smooth.

How do I recalibrate the autofocus cameras in XR-4 Focal Edition?

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Mixed reality

I would like to know more about Varjo Markers and Chroma key.

I connected XR-1 Developer Edition to my computer, but the mixed reality cameras don’t show any image.

Using positional tracking

The headset image does not update when I move.

My headset image constantly jitters even when I don’t move head

How can I reset my position in VR?

Using eye tracking

I can’t get the eye tracking calibration to start.

Eye tracking calibration always fails.

Using hand tracking

How do I enable hand tracking for my VR-2 Pro headset?

My hand tracking is not working.

Is there a longer cable available for the XR-4 Series with Ultraleap Leap Motion Controller 2?

Using controllers

My controllers are not working

The System button in my Vive controller does not work.

Using headphones and audio

What kind of headphones can I use with Varjo headsets?

Which audio format do Varjo headsets support?

I connected my headphones to my Varjo headset, but I cannot hear anything.

Error messages

The headset LED light blinks differently than usual.

How to enable camera permissions for Varjo System features in Windows privacy settings?

How can I troubleshoot my XR-4 Series headset?

Varjo Base shows an error message.

The SteamVR status window shows an error message

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Varjo account and Varjo subscriptions

What is the Varjo Base Pro license?

What are the Varjo eye tracking features included in the Varjo Base Pro license?

What are Varjo Account and Varjo Account Portal?

Do I need a Varjo Account, subscription, or license to use my headset?

How can I change my Varjo Account type?

I am having trouble logging into Varjo Base

Does my organization need more than one Varjo Account?

What are Varjo XR and VR subscriptions?

What information does Varjo collect about me when using Varjo Account?

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Miscellaneous

How to generate and send your headset diagnostics report?

The headset gets warm during use.

The headset shuts down automatically.

How do I find out the model and serial number of my headset?