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Varjo Support

Varjo headsets

Varjo headsets

Upgrading to XR-3 and VR-3

I am currently using an earlier Varjo headset model. Is my computer also compatible with XR-3 and VR-3?

I am currently using Varjo Base 2.5 or an earlier version. Are these versions compatible with XR-3 and VR-3?

My application was created for XR-1 Developer Edition, VR-2 Pro, VR-2, or VR-1. Is it also compatible with XR-3 and VR-3?

I am currently using a SteamVR application with my Varjo headset. Is it also compatible with XR-3 and VR-3?

Can I connect XR-3 and VR-3 using the same Link Box as earlier Varjo headset models?

Can I use the face cushions for earlier Varjo headset models with XR-3 and VR-3?

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Connecting the headset

Can I use adapters for connecting Varjo headset to my computer?

I shut down my computer, but the headset does not turn off

I connected the headset to my laptop using the Link Box but I cannot see the image on my headset display.

I connected the headset to my desktop PC using the Link Box but I cannot see the image on my headset display

I connected the headset using an external dock between my headset and Windows computer for extra ports. I cannot see the image on my headset display.

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Setting up the headset

Can I use my Varjo headset without an internet connection?

I have finished the setup steps but can’t get my VR application to show up on the headset. Instead, I can see my Windows desktop extended on the headset displays.

The headset doesn’t work after a Windows or graphics driver update.

I am having trouble getting the setup to work on a Windows 10, N version.

Starting an application

Headset does not render the image, when I start application as an administrator.

My VR application doesn’t start.

My headset does not work with SteamVR, OpenVR, or OpenXR applications

Displays and image quality

The image in my headset displays has non-uniform colors and other visual artefacts

Can I use more than one monitor with XR-3 and VR-3?

Headset performance is lower than expected when using VR/XR applications

My application appears in lower resolution than expected.

My OpenVR application doesn’t run smoothly.

One or more of the headset displays are off or they show a corrupted image.

The screen flickers, or the image does not update smoothly on the headset displays.

The border between the focus and the peripheral areas doesn’t look smooth.

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Mixed reality

I would like to know more about Varjo Markers and Chroma key.

I connected XR-1 Developer Edition to my computer, but the mixed reality cameras don’t show any image.

Using positional tracking

The headset image does not update when I move.

My headset image constantly jitters even when I don’t move head

How can I reset my position in VR?

Using eye tracking

I can’t get the eye tracking calibration to start.

Eye tracking calibration always fails.

Using hand tracking

How do I enable hand tracking for my VR-2 Pro headset?

My hand tracking is not working.

Using controllers

My controllers are not working.

The System button in my Vive controller does not work.

Using headphones and audio

What kind of headphones can I use with Varjo headsets?

Which audio format do Varjo headsets support?

I connected my headphones to my Varjo headset, but I cannot hear anything.

Error messages

The headset LED light blinks differently than usual.

Miscellaneous

How to generate and send your headset diagnostics report?

The headset gets warm during use.

The headset shuts down automatically.

How do I find out the model and serial number of my headset?