I connected the headset to my desktop PC using the Link Box but I cannot see the image on my headset display

XR-3 and VR-3

Connect the headset using the provided headset adapter(s).


Varjo Aero

Varjo Aero Connect the headset using the headset adapter(s) provided with your headset or the laptop adapter sold separately.


XR-1 Developer Edition, VR-2 Pro, VR-2, and VR-1

There can be a few reasons why this is happening. To solve this issue, try the following:

  1. Make sure that you have connected the DisplayPort cables and USB-A cable to ports on the back of your desktop computer. The ports at the front are often routed through a USB hub, which may cause connectivity issues.
  2. Make sure that the Link Box is connected to a wall power socket using the Varjo-supplied power source.
  3. If your computer has both an integrated graphics card and a dedicated graphics card, make sure to use the ports on your dedicated graphics card.
  4. Unplug both headset cables from the Link Box and reconnect in this order:
    1. Connect the Link Box to your computer and a power socket.
    2. Connect the red optical cable from the headset to the Link Box.
    3. Connect the blue optical cable from the headset to the Link Box.

    Contact Varjo Support

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