Varjo license update
We have made an update to how Varjo Base Pro licenses are handled in Varjo Base. To restore your Pro features, update your Varjo Base software to 4.15, 4.14.1, 4.13.2 or newer.
You can do the update directly in Varjo Base or download the hotfixes from Varjo Account Portal Downloads > Varjo Base. The update will be included in all future Varjo Base releases.
Affected licenses
Check the following table to see if you license is affected by this change:
|
Headset model |
License |
Update |
|
XR-4 (2023 and 2026) |
Varjo Base Pro |
Varjo Base 4.15, 4.14.1, 4.13.2, or newer is required is required. |
|
XR-4 (2023 and 2026) |
Varjo Base Pro and Offline package |
Varjo Base 4.15, 4.14.1, 4.13.2, or newer is required is required. If you cannot update, contact Varjo Support. |
|
XR-4 Secure Edition (2023 and 2026) |
Varjo Base Pro and Secure offline |
Varjo Base 4.14 or newer is required. If you are using an older version and cannot update, contact Varjo Support. |
|
XR-4 (2023) |
Varjo Base Legacy1 |
Not required |
|
XR-4 (2023 and 2026) |
Offline package |
Not required |
|
XR-4 (2023 and 2026) |
No licenses |
Not required |
|
XR-3 |
Extended compatibility package |
Not required |
1 As a standard, Varjo Base Legacy license is applied to all XR-4 Series headsets
purchased before March 25, 2025. These licenses are not affected. However, in a few cases related to device repairs or replacements, Varjo Base Legacy licenses may have been granted using a license key. In these cases, the license is also affected. Contact Varjo to verify if this concerns your license.
Contact Varjo Support
Didn't find what you are looking for? Reach out to Varjo Support for help.