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Headsets FAQ and troubleshooting
Upgrading to XR-4
- Can I use the headset adapters from earlier Varjo models with my headset?
- I am currently using an earlier Varjo headset model. How do I know if my computer is compatible with new headset models?
- What Varjo Base version should I use with my headset?
- Can I use the face cushions from earlier Varjo headset models with my Varjo headset?
- My application was created for XR-1 Developer Edition, VR-2 Pro, VR-2, or VR-1. Is it also compatible with XR-3 and VR-3?
- I am currently using a SteamVR application with my Varjo headset. Is it also compatible with XR-3 and VR-3?
- When will XR-4 be available for consumers?
- My computer follows Varjo system requirements for XR-4 Series but lacks a compatible USB-C port. Can I still use XR-4?
Connecting the headset
- Can I use adapters for connecting Varjo headset to my computer?
- I shut down my computer, but the headset does not turn off
- I connected the headset to my laptop using the Link Box but I cannot see the image on my headset display.
- I connected the headset to my desktop PC using the headset adapter but I cannot see an image on my headset display
- I connected the headset using an external dock between my headset and Windows computer for extra ports. I cannot see the image on my headset display.
- How do Varjo headsets connect to SteamVR accessories?
- My headset fails to connect with my Windows computer.
Setting up the headset
- Can I use my Varjo headset without an internet connection?
- I have finished the setup steps but can’t get my VR application to show up on the headset. Instead, I can see my Windows desktop extended on the headset displays.
- The headset doesn’t work after a Windows or graphics driver update.
- I am having trouble getting the setup to work on a Windows 10, N version.
- Instructions on setting up my Varjo Headset
Starting an application
Displays and image quality
- The image in my headset displays has non-uniform colors and other visual artefacts
- Can I use multiple monitors with my headset?
- Headset performance is lower than expected when using VR/XR applications
- My application appears in lower resolution than expected.
- My OpenVR application doesn’t run smoothly.
- One or more of the headset displays are off or they show a corrupted image.
- The screen flickers, or the image does not update smoothly on the headset displays.
- The border between the focus and the peripheral areas doesn’t look smooth.
- How do I recalibrate the autofocus cameras in XR-4 Focal Edition?
Mixed reality
Using positional tracking
Using eye tracking
Using hand tracking
Using controllers
Using headphones and audio
Error messages
Licenses, Subscriptions, and Varjo Account
- What is the Varjo Base Pro license?
- Do I need a Varjo Base Pro license for my headset?
- How can I check what license my headset has?
- How do I activate Varjo Base Pro license?
- Can I transfer my Varjo Base Pro license to another user or headset?
- What are the Varjo eye tracking features included in the Varjo Base Pro license?
- What are Varjo Account and Varjo Account Portal?
- Do I need a Varjo Account, subscription, or license to use my headset?
- I am having trouble logging into Varjo Base
- Does my organization need more than one Varjo Account?
- What are Varjo XR and VR subscriptions?
- What information does Varjo collect about me when using Varjo Account?