Varjo Headsets

Upgrading to XR-3 and VR-3

• I am currently using an earlier Varjo headset model. Is my computer also compatible with XR-3 and VR-3?
• I am currently using Varjo Base 2.5 or an earlier version. Are these versions compatible with XR-3 and VR-3?
• My application was created for XR-1 Developer Edition, VR-2 Pro, VR-2, or VR-1. Is it also compatible with XR-3 and VR-3?
• I am currently using a SteamVR application with my Varjo headset. Is it also compatible with XR-3 and VR-3?
• Can I connect XR-3 and VR-3 using the same Link Box as earlier Varjo headset models?
• Can I use the face cushions for earlier Varjo headset models with XR-3 and VR-3?

Connecting the headset

• Can I use adapters for connecting Varjo headset to my computer?
• I shut down my computer, but the headset does not turn off.
• I connected the headset to my desktop PC using the Link Box but I cannot see the image on my headset display.
• I connected the headset to my laptop using the Link Box but I cannot see the image on my headset display.
• I connected the headset using an external dock between my headset and Windows computer for extra ports. I cannot see the image on my headset display.

Setting up the headset

• Can I use my Varjo headset without an internet connection?
• I have finished the setup steps but can’t get my VR application to show up on the headset. Instead, I can see my Windows desktop extended on the headset displays.
• The headset doesn’t work after a Windows or graphics driver update.
• I am having trouble getting the setup to work on a Windows 10, N version.

Starting an application

• Headset does not render the image, when I start application as an administrator.
• My VR application doesn’t start.
• My headset does not work with SteamVR, OpenVR, or OpenXR applications

Displays and image quality

• The image in my headset displays has non-uniform colors and other visual artefacts
• Can I use more than one monitor with XR-3 and VR-3?
• Headset performance is lower than expected when using VR/XR applications.
• My application appears in lower resolution than expected.
• My OpenVR application doesn’t run smoothly.
• One or more of the headset displays are off or they show a corrupted image.

See all (8)

Mixed reality

• I would like to know more about Varjo Markers and Chroma key.
• I connected XR-1 Developer Edition to my computer, but the mixed reality cameras don’t show any image.

Using positional tracking

• The headset image does not update when I move.
• My headset image constantly jitters even when I don’t move head
• How can I reset my position in VR?

Using eye tracking

• I can’t get the eye tracking calibration to start.
• Eye tracking calibration always fails.

Using hand tracking

• How do I enable hand tracking for my VR-2 Pro headset?
• My hand tracking is not working.

Using controllers

• My controllers are not working.
• The System button in my Vive controller does not work.

Using headphones and audio

• What kind of headphones can I use with Varjo headsets?
• Which audio format do Varjo headsets support?
• I connected my headphones to my Varjo headset, but I cannot hear anything.

Error messages

• The headset LED light blinks differently than usual.

Miscellaneous

• How to generate and send your headset diagnostics report?
• The headset gets warm during use.
• The headset shuts down automatically.
• How do I find out the model and serial number of my headset?